FREQUENTLY ASKED QUESTIONS

Q1: WHERE IS MY ORDER?

Thank you for purchasing my ebooks! You will receive them via email from BookFunnel shortly after your order is completed. Be sure to check your spam folder just in case the email gets filtered there. To access your books, you can log in to BookFunnel with the email you used at checkout. Alternatively, you can find all the books purchased directly from me in your account here. If you need any help with BookFunnel, visit their support page at www.bookfunnel.com/help. I appreciate you giving my stories a chance - enjoy!

 

Q2. CAN I READ ON MY E-READER?

With BookFunnel, you can easily send the ebooks you purchased to your preferred e-reader or reading app via email. Just follow the simple instructions provided. If you encounter any trouble transferring your ebooks, the BookFunnel support team (help@bookfunnel.com) is available and happy to help get your books delivered.

 

Q3. CAN I RETURN THE DIGITAL PRODUCTS?

Because ebooks are digital products delivered instantly by email, I'm unable to process returns or refunds once purchased. I hope you can understand the limitations around digital goods. My goal is to provide you with a great reading/listening experience. So if you have any issues accessing or enjoying the books, please don't hesitate to reach out so I can help resolve them. Thank you for understanding my digital product policy.

 

Q4. THE CODES HAVE EXPIRED, WHAT DO I DO?

The download codes sent by BookFunnel are valid for 14 days. But not to worry - once you redeem the codes, you'll have lifetime access to the ebooks. If your codes expire before you can use them, you have a couple options to get new ones:

1) Email BookFunnel support at help@bookfunnel.com and they can resend fresh codes.

2) Log into your BookFunnel account at www.bookfunnel.com/help using the email you purchased with. Under your account, you'll find all your purchased books and can generate new codes yourself.

Even if your codes expire, the books will remain in your BookFunnel library forever. Please let me know if you need any assistance accessing your purchased ebooks.